Privacy Policy

Tanihata Co., Ltd. (hereinafter referred to as “our company”) will be provided by you with necessary information such as your name, address, telephone number, e-mail address (hereinafter referred to as “personal information”). Based on the purpose of the Personal Information Protection Act, we deal with personal information in accordance with this privacy policy. This privacy policy is a promise between you and us regarding the handling of personal information disclosed by you. Please also look at the information security initiatives.

Purpose of using personal information

We will use personal information for the following purposes:

  1. We will use contact information such as customer’s name, address, phone number for shipping products and requesting payment from customers. In addition, we may use payment information such as credit card number, bank account specified in connection with the request for payment.
  2. In order to contact or confirm the contents of your order and delivery method, contact information such as your name, address, e-mail address, kind and quantity of the item you ordered, we will use the personal information.
  3. We will use the contact information such as the previous orders, the customer’s name, address, e-mail address in order to inform customers about our campaigns and products / services.
  4. In order to improve our service, we will use your opinions, questionnaire results and previous orders from our customers.
  5. We will use contact information such as customer’s name, address, e-mail address in order to respond to customer requests and inquiries.

Management of personal information

We manage personal information with the following system.

  1. We will prepare necessary in-house systems according to the Personal Information Protection Act and guidelines, and we will acquire a pledge to the effect that employees will properly handle personal information.
  2. We will limit the use of personal information to only those employees who require the information for business purposes, make rules concerning storage and management of media containing personal information, and take precautionary measures to protect personal information.
  3. For personal information stored in the system, we will prepare accounts and passwords so that only employees who require the information for business purposes, can use it, and we will implement access authority management. We will strictly manage accounts and passwords so that they will not be leaked or lost.
  4. For security of data transmission related to personal information via the Internet, SSL that is industry standard encrypted communication is used for necessary web pages.
  5. On the premise that there will be no hindrance to the service, we will delete personal information from time to time after a certain period from receipt of personal information.

Third Party Provision

Upon ordering, after understanding this privacy policy, you agree that the information required will be provided and you will place an order.

Disclosure of personal information

1. We will not disclose personal information to third parties unless you agree. However, this does not apply to the following cases:

  • When a request is made from a court or a public agency such as a police officer under the law.
  • There is a special provision in the law.
  • If we are unable to obtain your consent, and if there is a danger of damaging the life, body, property of the customer or a third party.
  • In cases where it is necessary to protect or defend our rights, property or services from actions contrary to laws and regulations and our Terms of Use / Precautions and we can not obtain your consent.

2. We will disclose it only when we can confirm that you are the principal when there is a request for disclosure of personal information from the customer.

Note: Please send us a copy of a personal identification document such as license, insurance card, to our company. We will review the content and will disclose as soon as it becomes clear that you are the principal.